Frequently Asked Questions
Everything you need to know about your SMEG appliances and orders.
What is the standard shipping timeframe for large appliances?
For major appliances like refrigerators and ranges, delivery typically takes 7-14 business days. Smaller countertop appliances are usually delivered within 3-5 business days via standard ground shipping.
Do SMEG products come with a manufacturer warranty?
Yes, all new SMEG appliances come with a limited manufacturer warranty. Small appliances typically include a 1-year warranty, while major domestic appliances often feature a 2-year warranty covering parts and labor.
What is your return policy for home appliances?
We offer a 30-day return policy for unused products in their original packaging. Please note that major appliances that have been installed or used are not eligible for return unless a manufacturing defect is confirmed.
How can I find replacement parts or accessories for my retro fridge?
Genuine SMEG accessories and replacement parts can be purchased directly through our official website or via authorized service centers to ensure compatibility and maintain your warranty.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and financing options through Klarna or Affirm for larger purchases.
Are SMEG products energy efficient?
SMEG is committed to environmental sustainability. Most of our major appliances, including dishwashers and refrigerators, are Energy Star certified and designed to minimize power consumption without sacrificing performance.